Questions answered straight.

Short answerSenior people, flat itemized pricing, you own every login, and nothing locks you in.

Agencies sell you a retainer, hand the work to junior staff, and gatekeep your accounts. BoostBC gives you the senior team you met on day one, flat itemized pricing, same-day response, and full ownership of every login, domain, and file. No account managers, no markup, and nothing holding you hostage: monthly partners can adjust or end the arrangement with a clean handover, and Build work has no commitment at all. You rent an in-house team, not a vendor.Read our story

Short answerFreelancer pricing with team reliability: backup coverage and marketing, design, web, and IT under one roof.

A freelancer is great for one small job, but they get sick, get busy, or ghost you. BoostBC is a team, so there's always backup, and we cover marketing, design, web, and IT under one roof instead of juggling four freelancers. You get freelancer pricing with team reliability, and a real Kelowna phone number.Compare options with us

Short answerA whole team for a fraction of one $60K to $90K salary, with no benefits, onboarding, or coverage gaps.

An in-house hire costs $60,000 to $90,000+ a year plus benefits, vacation, and downtime. Most small BC businesses don't have the volume to keep one person busy full time. BoostBC gives you a whole team across marketing, design, web, and IT for a fraction of one salary, with no onboarding, no benefits, and no coverage gaps.See the pricing

Short answerBuilders are cheap to start but still need SEO, speed, and copy to bring customers. We do that part, and you own it all.

Builders are cheap to start, but a DIY site still needs SEO, speed, conversion copy, and ongoing updates to actually bring customers. We build, optimize, and maintain it for you, and you own everything outright. If you genuinely love building it yourself, we'll happily help with just the SEO or the parts that stump you.Talk about your site

Short answerSame local people every time, a direct line, and on-site visits in the Okanagan instead of a ticket queue.

Big IT providers route you to a ticket queue and a stranger each time. BoostBC gives you the same local people, a direct line, and on-site visits in the Okanagan. When something breaks at 9pm on a Sunday, monthly partners get guaranteed 24/7 access to someone who already knows your setup, not a script reader three time zones away. Not on a plan? You can still call, and we often answer, but the guarantee comes with the partnership.Switch your IT

Short answerGet a full asset handover in writing first: domain, hosting, files, ad accounts, analytics, socials. We help map the exit.

Before you send the breakup email, get everything in writing first. Ask for a full asset handover: domain registrar access, hosting login, website files, ad accounts, analytics, and social logins. If they refuse, you have legal grounds because you paid for the work. Locked into a contract? We can't tear up someone else's agreement, but we can audit what they're actually delivering, inventory every asset they're holding, and map a clean exit so you're never left without a website, leads, or data. We help BC businesses run this exact handover every week, and most agencies back down the moment you ask in writing.Plan your agency exit

Short answerNothing gets lost. We export everything, redirect every old URL, and rebuild on a platform you own.

Nothing gets lost. We export your pages, products, images, customer data, and blog posts, preserve your current SEO by mapping every old URL to its new one with redirects, and rebuild on a platform you own outright. Your traffic, your domain authority, and your order history all come with you. The only thing you leave behind is the monthly subscription fee you never really owned anything on.Migrate your site

Short answerDirect access to senior experts, local Kelowna context, and no agency markup or management layers.

Bigger agencies move you into a junior account manager's portfolio where you become a ticket number in a distant office. BoostBC acts as an in-house department you rent. You keep direct access to the senior experts, you get local Kelowna and BC business context that a generic agency lacks, and you avoid the agency premium of markup fees and management layers. You're paying for the work, not for an office and a massive sales team.Read our story

Short answerWe audit your infrastructure, reclaim your domains, hosting, and ad accounts, and document everything in your name.

This is our most common rescue mission. We audit your infrastructure, track down the legal owners of your domains, hosting, and ad accounts, and run a security reset to reclaim everything for your business. We then document your entire stack in a simple list you own. If you're being held hostage by a disappearing developer anywhere in BC, contact us today. Getting your business back in your own hands is usually faster than you think.Read: The website emergency kit

Short answerUsually not. Most small businesses lack the volume to justify a fixed fee for hard-to-measure work.

For a small business, usually not. A retainer makes sense when you have enough ongoing work to justify a fixed monthly spend and you trust the agency to fill that time with real results. The problem is most small businesses don't have that volume, and retainers turn into a flat fee for unpredictable, hard-to-measure work. If you can't point to a specific report and say 'this is what I got for my money this month,' you're better off with a project-based or partnership model like ours, where every hour is itemized and tied to work you can see. Ask your current agency for a monthly breakdown; their answer tells you everything.See our transparent model

Short answerMost small businesses invest a few hundred to a couple thousand a month. Projects are $199/hr or a flat quote.

Less than you'd think, and way less than a traditional agency retainer. Most Kelowna small businesses we work with invest a few hundred to a couple thousand a month depending on scope. Project work is either billed hourly at $199 CAD per hour + GST or quoted as a fixed project. We price like an in-house team member, not an agency: flat, transparent, and tied to work you can actually see.Get a straight quote

Short answerUsually 6 to 12 weeks for local movement with a solid profile, geo pages, and consistent content.

Local SEO moves faster than national SEO. For Kelowna, West Kelowna, Vernon, and Penticton searches, businesses often see movement in 6 to 12 weeks with a solid Google Business Profile, geo-targeted pages, and consistent content. Anyone promising page one in a week is selling something else.See our SEO approach

Short answerIf customers Google before they call, yes. Local SEO is the highest-intent traffic there is.

If your customers search Google before they call you, yes. Local SEO puts you in front of people actively looking for what you do in Kelowna, West Kelowna, Vernon, and Penticton. It's the highest-intent traffic there is: they're already looking, you just have to show up. We focus on the Google Business Profile, local pages, and reviews that actually move the needle for Okanagan businesses.Get an SEO plan

Short answerAsk who does the work, whether they're local enough to show up, and whether you own everything after.

Ask three questions: Who actually does the work? Are they local enough to show up? Do you own everything when it's done? If the answers are a junior, a call center, and no, walk away. BoostBC answers senior team, yes we're in Kelowna, and you own it all. We'll happily tell you that even if you don't pick us.Ask us those questions

Short answerYes. Content, posting, and engagement on Instagram, Facebook, TikTok, and LinkedIn, shot on location.

Yes: content creation, posting, and engagement for Instagram, Facebook, TikTok, and LinkedIn. We shoot real content at your Kelowna-area location; authentic, in-the-moment posts consistently outperform staged ones for local businesses. Ongoing social lives under a monthly Boost partnership, and one-off shoots or campaign builds are quoted flat or billed at $199 CAD/hr + GST.See Build & Boost pricing

Short answerNeither. We work like an in-house marketing and tech team you rent, 100% local to Kelowna.

Neither, on purpose. We work like an in-house marketing and tech team you rent: more reliable than a solo freelancer, without the agency markup, account managers, or rigid packages. 100% local to Kelowna BC, nothing outsourced.Read our story

Short answerNo clear breakdown, no named person doing the work, and no results in 90 days are the three red flags.

Three red flags: you can't get a clear breakdown of what your monthly retainer pays for, you can't name the actual person doing the work, and your results haven't moved in 90 days. If any of those sound familiar, bring them to a free consult: we'll review what you're paying for and tell you honestly whether your current spend is justified or whether you're paying for a logo on a slide deck. That first look costs nothing, and we'll happily tell you your current setup is fine. A deep, line-by-line audit of a bigger spend is billable work, and we quote it flat before we start.Get a free marketing audit

Short answerComplete and verify your Google Business Profile, add real photos, post weekly, and collect keyword-rich reviews. Expect movement in 30 to 60 days.

Claim and fully complete your Google Business Profile, verify your address, pick accurate categories, add real photos, post weekly updates, and get reviews from real customers with keywords in them. That's 80% of local map ranking. The other 20% is having a fast, locally-optimized website that links to your profile. We do this for Okanagan businesses every week, and most see map movement in 30 to 60 days.Read: Fix your Google Business Profile

Short answerYes. Vernon is 40 minutes from our base and gets the same in-person shoots and local SEO.

Yes. Vernon, Coldstream, Lumby, and Lake Country are a 40 minute drive from our Kelowna base, so North Okanagan businesses get the same in-person content shoots, Google Business Profile work, and local SEO we do here. Vernon searches are less competitive than Kelowna's, which means a properly optimized profile and a few geo-targeted pages often rank faster and cheaper than they would in a bigger market.Get a Vernon marketing plan

Short answerYes. We work across the South Okanagan and tune profiles for seasonal tourism traffic.

Yes. We work with South Okanagan businesses including Penticton, Summerland, Naramata, and Kaleden, and we understand how seasonal tourism traffic changes what you should be ranking for month to month. Wineries, restaurants, and accommodation businesses especially need their Google Business Profile, photos, and reviews tuned before peak season, not during it.Get a Penticton SEO plan

Short answerLocal SEO targets your city and is faster and cheaper. National only makes sense if you ship or sell nationwide.

Local SEO gets you in front of people searching in your city or region, like 'IT support Kelowna' or 'web design Vernon.' National SEO competes for broad terms like 'best IT support' against companies across the country. Most BC small businesses serve a local area, so local SEO is faster, cheaper, and far more likely to bring paying customers through the door. National SEO only makes sense if you ship nationwide or sell online. We focus on the local signals, Google Business Profile, and geo-targeted content that actually move the needle for Okanagan businesses.Get a local SEO plan

Short answerWe automate repetitive tasks, speed up content, and build simple tools trained on your business. No prompts required from you.

We use AI where it actually saves you money or earns you customers, not as a sales pitch. That means automating repetitive tasks like customer follow-ups, appointment reminders, and review responses so you stop losing hours a week; using AI to draft and repurpose marketing content faster so you get more posts for fewer billable hours; and building simple tools like chat assistants and lead sorters trained on your own business info. You get the productivity gains of AI without having to learn a single prompt, and we stay honest about what AI is bad at so you never get an embarrassing automated reply.See what AI can do for you

Short answerYes. Clear structured answers, schema markup, and fresh content get you quoted in AI results.

Yes, and this is one of the cheapest wins going right now. AI search engines pull from your website content, reviews, and local listings, so we optimize your site with clear, structured answers, schema markup, and fresh content that AI models love to quote. That means when someone in Kelowna asks ChatGPT or Google AI for the best local IT or marketing help, you actually surface in the answer instead of getting skipped.Read: The AI search dinner party

Short answerNo. AI handles drafts and busywork; people handle strategy, relationships, and judgment.

No, but it changes what that person should do. AI is great at drafts, summaries, and repetitive tasks, but it can't build real relationships, read a room, or know your Kelowna customers the way a local team can. We use AI to clear the busywork off your plate so your time, and ours, goes to strategy, creativity, and the human moments that actually win clients. Think of AI as the intern, not the hire.See how we blend AI and people

Short answerYes. No private customer data or financials go into public AI tools, and you sign off first.

Yes. We never feed your private customer data, financials, or trade secrets into public AI tools. We use enterprise-grade platforms with clear data rules, strip out anything sensitive before prompts go out, and keep your owned assets in your accounts under your name. If a task needs your data, we tell you exactly where it goes and get your sign-off first. Privacy is a BC business basic, not an afterthought.Ask about AI and privacy

Short answerSimple automations take a few hours at $199/hr. Bigger builds are quoted flat before we start.

Less than most owners expect. A simple automation like review replies or appointment reminders can be built in a few hours at our standard $199 CAD/hr + GST, and it pays itself back fast in saved time. Bigger builds like a custom chat assistant or a lead-sorting tool are quoted flat before we start, with no mystery line items. We'll tell you honestly if an AI idea won't earn its keep before you spend a dollar.See AI automation pricing

Short answerThere isn't one. It depends on the job; we pick the tool that saves the most hours for the fewest dollars.

There is no single best tool, because it depends on the job. For content drafts, ChatGPT and Claude work well. For images, Midjourney or DALL-E. For automations, Zapier with AI steps. For customer chat, a custom assistant trained on your business. The mistake is chasing tools instead of outcomes. We pick the tool that saves you the most hours for the fewest dollars, and we set it up so your team actually uses it.Find your best AI fit

Short answerSEO ranks your link on a results page. GEO gets you quoted inside AI answers. You need both.

SEO, search engine optimization, is about ranking on a results page so a person clicks your link. GEO, generative engine optimization, is about getting your business quoted inside an AI answer from ChatGPT, Google AI Overviews, Perplexity, or Copilot, where there may be no list of links at all. SEO wants keywords, backlinks, speed, and a strong Google Business Profile. GEO wants clear factual statements, structured data, straight question-and-answer content, consistent business details everywhere online, and real reviews an AI can cite. You need both right now: search still sends the majority of traffic, but a growing share of customers get one AI answer and never scroll. The good news for small BC businesses is that GEO rewards clarity over budget, so being the clearest local answer beats outspending anyone.Get found in AI answers

Short answerNo. A real person designs every logo and graphic; AI only helps with research and rough ideas behind the scenes.

No. A real person designs every logo, graphic, and piece of media we deliver. We use AI as a tool behind the scenes to speed up research, generate rough ideas, and clear busywork, but nothing AI produces goes out the door. Every final design is hand-built by our team in Kelowna, so your brand always has a real human's judgment, taste, and intent behind it.Talk to a real designer

Short answerYes. Help desk, networks, cybersecurity, backups, and Microsoft 365 across the Okanagan, from local people.

Yes: help desk, network setup, cybersecurity, backups, and Microsoft 365 for businesses across Kelowna, West Kelowna, Vernon, Penticton, and the rest of the Okanagan Valley. Plain-English support from local people, not a call centre.Kelowna IT support details

Short answerLocal, answers the phone, and documents everything in your name. A plan if you have staff or uptime pressure; hourly if you're small and simple.

One that's local, answers the phone, and documents everything in your name. Big call-center plans are cheap until something breaks at 9pm and you get a stranger. We're in Kelowna, you talk to the same people, and you own every account. Whether a monthly plan or hourly suits you depends on your setup: if you have staff, servers, or real uptime pressure, a plan wins because it includes monitoring, updates, and priority response. If you're small and simple and only call when something breaks, hourly is genuinely cheaper and we'll say so.Compare IT options

Short answer$199 CAD/hr + GST on call. $150/hr for monthly partners. On-site visits add a flat $99.

Our on-call IT rate is $199 CAD per hour + GST. Monthly partners get a preferred rate of $150 CAD per hour + GST, plus 24/7 support availability, which is why most businesses that need us more than occasionally end up on a monthly plan. A $99 on-site fee applies to any visit to your physical location, on top of the hourly rate.See IT support options

Short answerMonitoring, updates, security, backups, priority scheduling, 24/7 access, and a set amount of hands-on work per tier.

Monitoring, updates, security, backups, priority scheduling, 24/7 support access, and a real human to call when something breaks, all under a flat monthly Boost partnership. How much hands-on fix and project work is included depends on your plan tier, and we spell that out in your quote before you sign. Anything beyond your included hours is billed at the $150 CAD/hr + GST partner loyalty rate, itemized. For most Okanagan small businesses the whole thing costs a fraction of hiring in-house IT.See Boost partnership pricing

Short answerYou do, always. Every domain, licence, and admin login is registered in your business's name.

You do, always. Every domain, server, licence, and admin login is registered in your business's name, and we document the whole list for you. We hold the keys so you don't have to think about them, but you can take them back any time without a fight. Gatekeeping your own infrastructure is an agency move, not ours.Ask about an access audit

Short answerMost modern business platforms: websites, CRM, productivity, bookings, accounting, marketing, automation, and custom tech.

We work with most modern business platforms, and we can help you choose, set up, customize, connect, migrate, and manage whichever ones actually fit your business. A few examples:

• Websites & e-commerce: Wix, Webflow, WordPress, Shopify, Squarespace, Base44
• CRM & sales: HubSpot, Streak, Zoho CRM, Pipedrive
• Productivity: Google Workspace, Microsoft 365, Slack, Zoom, Notion, Asana, Trello
• Bookings & payments: Calendly, Square, Stripe, Acuity, Jane
• Accounting: QuickBooks Online and other bookkeeping platforms
• Marketing & analytics: Google Business Profile, Google Analytics, Google Ads, Meta Ads, Mailchimp, Canva, SEMrush, Search Console
• Automation & integrations: Zapier, Make, Twilio, APIs, custom workflows
• Custom technology: mobile apps, web apps, client portals, dashboards, inventory systems, booking platforms, internal business software

Already have a stack you like? We'll work with it. If your tools aren't talking to each other, we can connect them, tighten the workflow, or tell you honestly when a different platform would serve you better. Software subscriptions are paid directly to the provider; setup, customization, design, integrations, and support are quoted separately.

Ask about your tools

Short answerYes. Email, files, phones, and apps, with a plan that avoids downtime.

Yes. We handle cloud migrations for email, files, phone systems, and business apps, with a plan that avoids downtime. We'll also tell you honestly if something's better left where it is.Book a free IT chat

Short answerYes. Kelowna, West Kelowna, Lake Country, Vernon, Penticton, and Summerland. Flat $99 on-site fee, billed for time on site, not travel.

Yes, with real on-site coverage, not just remote. We drive to Kelowna, West Kelowna, Lake Country, Vernon, Coldstream, Penticton, and Summerland for network setup, hardware installs, office moves, and hands-on fixes that just don't work over a screen share. On-site carries a flat $99 fee on top of the hourly rate, and you're billed for actual time on site, not travel time. For businesses further out in BC, we'll come to you with a travel quote upfront.Book an on-site visit

Short answerThe people who set up your network fix it, can walk in, and know Okanagan ISPs and BC data laws.

An offshore help desk is cheap until your internet drops at 9am on a Monday and you're ticket number 447 in a queue answered by someone who's never seen your office. Local support means the same people who set up your network are the ones fixing it, they can physically walk in if a cable's unplugged, and they understand Okanagan ISPs, BC data laws, and your business hours. You trade a few dollars an hour for hours of saved downtime, which is almost always the better deal.Compare IT options

Short answerYes. We map how your systems talk, handle the migration, and connect them with Zapier or Make.

We specialize in exactly that. If your e-commerce is on Shopify, your CRM is in HubSpot, your email is Microsoft 365, and your books are in QuickBooks, we map how they talk to each other. We handle the migration, set up the integrations with tools like Zapier or Make, and fix the bottlenecks so data actually flows between systems instead of living in silos. You get one local team that understands your whole ecosystem.See our tech capabilities

Short answerTypically $75 to $150 per user per month in the Okanagan. We charge one flat monthly fee instead, never per ticket.

In the Okanagan, managed IT support typically runs $75 to $150 per user per month for a small business, depending on what's included: monitoring, help desk, security, backups, and on-site visits. Watch for providers that charge a low per-user rate then add on fees for every call. We don't bill per ticket. Your Boost partnership is one flat monthly fee with a set amount of hands-on work included based on your plan tier, and anything past that is billed at the $150 CAD/hr + GST partner rate, itemized, so there's never a surprise invoice.See IT support options

Short answerOne team owning both means faster fixes, no blame games, one phone number, and lower cost than two vendors.

Because your marketing runs on technology, and when the two are split, the finger-pointing starts. Your website breaks, the marketing agency blames the host, the IT guy blames the website, and you pay twice to fix one problem. One team that owns both means faster fixes, no blame games, and one phone number for everything from a downed server to a broken ad campaign. It also costs less than two separate vendors, because you're not paying for overlapping account management.Consolidate your stack

Short answerYes. Leads trigger follow-ups, sales flow into your books, and nobody copies and pastes between systems.

Yes, this is one of the highest-ROI things we do. Most small businesses run a CRM, a website, and accounting software that all sit in silos, so a lead comes in, someone manually enters it, the invoice gets sent separately, and the data never matches. We connect them with tools like Zapier or Make so a new lead triggers the right follow-up, the sale flows into your books, and you stop paying people to copy and paste between systems. You get one connected stack instead of three disconnected tools.See our integration work

Short answerSimple logo: low hundreds to about $1,500. Full brand identity: $1,500 to $4,000. Human-designed, you own the files.

A simple logo package usually lands in the low hundreds to around $1,500; a full brand identity with logo variations, colours, fonts, and a usage guide typically runs $1,500 to $4,000. Design time is billed at $199 CAD/hr + GST, or quoted flat before we start. A real person designs it, you get the source files, and you own it outright. No AI-generated logo, no stock template with your name dropped on top.Get a brand design quote

Short answerWe do, in-house in Kelowna. One fixed itemized quote, and the code and accounts are yours.

We do, in-house in Kelowna. Common builds: a CRM that matches how you actually sell, a booking or inventory system, a client portal, dashboards, and automations that stop your team copying data between apps. Every build gets one fixed, itemized quote before work starts, and the code and accounts are yours.See our custom software work

Short answerDown or hacked: same-day or next-day triage. New launch site: about a week. Full build: 2 to 6 weeks.

If your site is down, hacked, or broken, that's a same-day or next-day triage: we get it live first, then fix the cause. Need a brand new site fast? A focused one-page or launch site can go live in about a week when you have your content ready, and a full small-business build runs 2 to 6 weeks. We'll tell you honestly what's realistic before you pay.Get urgent website help

Short answerAd spend goes to Google; management is $199/hr, a flat quote, or part of Boost. We never take a cut of your spend.

Two numbers to keep separate: your ad spend, which goes straight to Google, and the management, which is our time. Most Okanagan small businesses start with a few hundred a month in ad spend and see honest results. Setup and management is billed at $199 CAD/hr + GST, quoted flat, or bundled into a monthly Boost partnership. We never take a hidden percentage of your ad spend, and the ad account stays in your name.See ad management pricing

Short answerYes. Apparel, cards, signage, stickers, print, and 3D printed pieces, billed time-and-materials with no giant minimums.

Yes: apparel, business cards, signage, stickers, print, event material, and custom 3D printed pieces made right here in Kelowna. It's billed time-and-materials, so you see the design hours plus the exact printing, manufacturing, and shipping costs before we order anything. Small runs are fine; there's no giant minimum order.Price out your merch

Short answer$150 CAD/hr + GST, with a free 10 to 15 minute fit check first.

$150 CAD/hr + GST, and the first 10 to 15 minute fit check is free. Sessions are practical, not motivational fluff: pricing, hiring, marketing decisions, and where your time is leaking. Book one session or a standing monthly slot, and if we're not the right coach for you we'll say so on that free call before you pay for anything.Book a free fit check

Short answerYes, on location across the Okanagan. One-off shoots are flat-quoted or $199/hr; ongoing content lives under Boost.

Yes, on location across the Okanagan: product photos, food and drink, storefront and team shots, and short vertical video for Instagram, TikTok, and Facebook. Real content shot in your space consistently beats stock. One-off shoots are quoted flat or billed at $199 CAD/hr + GST, and ongoing monthly content lives under a Boost partnership.See content options

Short answerWe work inside your tools (Slack, Notion, Asana) so you see work moving in real time.

We hate the black-box agency model as much as you do. No account managers, no vague status reports. We plug directly into your tools like Slack, Notion, or Asana, whatever you already use, so you see work moving in real time. If you ever wonder what's happening, look at the board or just ask us. No ticket queue, no "let me check with the team."Ask how we'd work with you

Short answerMonthly partners get priority emergency access with no after-hours premium. Everyone else can still reach us at the on-call rate.

Business doesn't stop at 5pm Friday, so neither do we. Monthly partners get priority emergency access with no after-hours premium, because you're on a plan since we're invested in your uptime, not your hourly bill. Not on a plan yet? We're still reachable at our standard on-call rate, with an honest response window instead of a fake promise.See support options

Short answerPause or stop at any milestone. We hand over every asset and login cleanly.

We'd rather break up cleanly than force a bad relationship. Projects are built in clear phases, so you can pause or stop at the end of any milestone. If it isn't working, we export your assets, hand over every login and file, and get you set up for whoever comes next. No hostage situations here.Talk it through with us

Short answerWe tell you the cost and timeline impact right away, then you decide. No surprise line items.

Scope creep is really just unmanaged expectations. If you want to add a feature or change direction, we tell you right away what it does to the cost and the timeline, then you decide whether to proceed or stick to the original plan. No surprise line items, ever.See how we scope work

Short answerNo. Hold off until we've talked about what you actually need.

Hold off. Before you spend a dollar on subscriptions, let's talk about what you actually need. We've seen too many Okanagan businesses burn thousands on bloated platforms nobody knows how to use. We'll help you pick the right tools, set them up, and connect them so you only pay for what you use.Get a tools recommendation

Short answerWe handle it. You never scrub database rows or drag files yourself.

We handle it. Email, files, phone systems, or a full e-commerce database: we map the move, test the data, and execute the switch to avoid downtime. We'll tell you what we need from you, but you should never be the one scrubbing database rows or manually dragging files.Plan your migration

Short answerWho does the work? Can I see itemized billing? Do I own everything? What happens if I leave?

Ask: Who actually does the work, you or a junior? Can I see a sample of your itemized billing? Do I own every login, domain, and file when we're done? What happens if I want to leave? If the answers are vague, you're talking to a salesperson, not a team. We answer all four on the first call, in writing, and we'll happily share the list even if you go with someone else.Ask us those questions

Short answerYes. The first look is free in your consult; a full line-by-line audit is quoted flat first.

Yes, and we recommend it. In your free consult we'll look at where your marketing dollars are going, what's driving results, and what's quietly wasting budget, then tell you honestly whether you're overpaying and what we'd change. If everything's fine, we'll say so and you owe us nothing. If you want the full line-by-line version across every account, that's real work and we quote it flat first, so you always know the cost before we dig in.Get a free marketing audit

Usually it's a conversion problem. If your site doesn't guide visitors immediately toward what they're looking for, they leave. The tells: visitors leave in seconds, nobody calls or fills out a form, your content hasn't changed in a year, and it's slow or awkward on a phone. We wrote a full piece on the quiet signs your website is disengaging from your customers and how to fix the bottlenecks without a full rebuild.Read: Is your website quiet quitting?

Looking good and selling are two different jobs. Conversion problems usually come down to an unclear offer, no obvious next step, too many form fields, slow load times, or buried contact details. Give every page one clear action, make the button impossible to miss, and cut anything that adds friction.Read: Fix your website's conversion problem

Because it's the first thing people check before they call you. A current, fast, mobile-friendly site builds instant credibility and helps you show up in local search. An outdated one quietly sends people to the competitor down the road whose site looks like it was updated this year.Read: Why every local business needs a modern website

Many agencies hide behind complex retainers to mask management fees or padded hours. We believe you should know exactly what you're paying for, which is why we published our full rate card and explained the reasoning behind radical pricing transparency.Read: Why we show our rates

There comes a point where the time you spend on tech fixes costs more than hiring someone who can do it in a fraction of the time. We compared the Build (one-off project) vs Boost (ongoing partnership) model and explained why many businesses find the partnership pays for itself.Read: Monthly partnership vs one-off fixes

It's about personality. If your business were a person, would people want to hang out with it? Authentic connection is what drives loyalty in a local market. We explored why personality-driven marketing beats corporate-speak every time.Read: Would people hang out with your business?

Less and less. Real, in-the-moment content, your team, your shop, your actual work, consistently outperforms overly produced posts, especially on Facebook. People connect with businesses that feel like people. Show the process, not just the finished photo.Read: Stop staging, start connecting

Yes, and that's exactly why most people skip it. Outbound feels uncomfortable, so the field stays wide open. A short, specific, genuinely useful call still opens doors that ads can't. The trick is consistency and a reason to call that's about them, not you.Read: Cold calling, the necessary evil that works

Most early mistakes come from trying to do everything at once or skipping the foundational setup. We broke down the top five pitfalls we see new BC owners fall into and the simple fixes that prevent them from setting you back.Read: Top 5 mistakes new owners make

A mid-year checkup is the fastest way to find out. Look at three buckets: what's producing calls and sales, what's wasting money on tools and ads you can't tie to a lead, and what's almost there and needs a boost. We mapped it out so you can do it in half an hour with your numbers.Read: The mid-year marketing checkup

Roughly 98% of Kelowna businesses are small businesses, and more than 70% have fewer than five employees. That means most of your local competition is a handful of people wearing every hat, so the ones that look organized and show up online win. We broke down the 2026 numbers and what they mean for how you market.Read: Kelowna small business numbers

Large companies are quietly moving work away from big agencies toward small senior teams, because small teams move faster, skip the account-manager layer, and put experienced people on the actual work. If it's the smarter choice for a national brand, it's usually the smarter choice for a BC small business too.Read: Why big brands hire small teams

Because we test monetization on our own property before recommending it to you. Running AdSense on our blog teaches us what ads actually earn, what they cost in user experience, and where they belong on a page. We published the real numbers and the tradeoffs.Read: Why we run ads on our blog

Make your customers part of the fun instead of the audience. Summer in the Okanagan means patios, events, and people outdoors, so contests, on-location content, and customer-generated posts outperform polished ads. We laid out the exact summer playbook we run for local businesses.Read: The summer marketing hack

Start with the ones that sharpen sales, communication, and mindset, because those skills pay off before any tactic does. We put together seven audiobooks worth your commute, with a plain-English note on why each one actually helps a small business owner.Read: 7 audiobooks for entrepreneurs

Yes. We follow the projects that change local foot traffic and opportunity, like the Rutland Activity Centre groundbreaking and the RPRC build, plus policy shifts such as Kelowna's short-term rental registration changes that hit real businesses.Read: Rutland Activity Centre groundbreaking

It's a real story about a real Okanagan business, not an ad. We've profiled Peach City Soda in Penticton, Railside Brewing in Kelowna, and Organic Glow Medical Aesthetics, covering how they started, what they make, and why locals keep coming back.Read: Inside Peach City Soda

A common benchmark is 5 to 10% of revenue, but the honest answer depends on your margins, your growth stage, and how much of the work you can do yourself. What matters more is that every dollar is tied to something measurable. We broke down realistic 2026 budget ranges for BC small businesses.Read: What to spend on marketing in 2026

Usually, yes. Boosting sends money at reach with no targeting strategy, no funnel, and no way to tell what actually worked. A properly structured ad campaign with an audience and a landing page beats it every time for the same spend. We explained why boosting feels productive and rarely is.Read: Stop boosting posts

Most 'marketing didn't work' stories are really tracking, targeting, or patience problems: no clear offer, no measurement, or the plug pulled at week six. We go through the usual reasons campaigns fail and what changes when the strategy and the numbers are actually visible to you.Read: Why your marketing didn't work

Not likes. Watch leads, cost per lead, conversion rate, repeat customers, and revenue tied to a source. If your reports only show impressions and reach, you're being shown activity instead of results. We listed the metrics worth checking every month.Read: Metrics that actually matter

Lazy AI content, the stuff people call AI slop, does real damage: generic copy, wrong facts, and a brand voice that sounds like everyone else. AI is useful behind the scenes for research and drafts, but a person has to own the final work. We covered the real cost of shipping AI slop.Read: What is AI slop?

Cheap branding usually costs more later, because you pay again to redo signage, packaging, print, and every profile once the logo doesn't hold up. Good branding is a one-time investment that scales with you. We broke down where the hidden costs show up.Read: The real cost of cheap branding

Marketing gets the right people to raise their hand; sales turns those hands into paying customers. Most businesses run them backwards, pushing sales at cold audiences and wondering why nothing closes. We laid out the correct order and where money leaks.Read: Marketing vs sales

Earlier than feels natural. Planning fall campaigns in June and holiday campaigns by late summer gives you time to shoot content, build offers, and book ad space before everyone else floods the market. We mapped out the planning calendar we use with clients.Read: Plan your fall campaigns early

We can, and you're not imagining it. Nine times out of ten it's a sleeping Wi-Fi connection, a driver that updated itself, or a queue jammed with one doomed document from last March. We put your printer on a fixed address so it stops wandering off the network. It won't become fun to own, but it will stop being a daily event.End the printer war

Completely real, and it's one of the most common things we do. Email, calendar, contacts, two-factor codes, and the work apps all need to land correctly or you spend a week locked out of something. It takes us under an hour and saves you the evening you were about to lose to it.Get your phone set up

We do. Smart home gear usually breaks because three apps and two hubs are all trying to own the same devices. We consolidate it onto one system that your family can actually operate without a tutorial. Bonus: we'll separate the smart gadgets from your work network, which is the part nobody sets up and everybody should.Sort out your smart home

Bring it in before you buy anything. Screens, keyboards, batteries, and drives are usually replaceable for far less than a new machine, and even a genuinely dead laptop normally still has recoverable files inside. We'll tell you honestly when it's not worth repairing, because we'd rather you spend the money on the right machine than on ours.Get it looked at

Call us, this is an emergency and we treat it that way. Usually it's a storage-full device, a stale app version, or Wi-Fi dropping at the worst moment. Short term we get you taking payments again; after that we set the tablet up so it isn't also holding photos, personal apps, and four years of email.Get your counter running

No, that's just how business breaks. Same-day support is a normal part of what we do, and a lot of it we solve remotely before anyone drives anywhere. Monthly partners have guaranteed 24/7 access; if you're not on a plan you can still call after hours and we'll often pick up, we just give you an honest response window instead of a promise. Tell us what stopped working and what it's costing you per hour, and we'll be straight about how fast we can be there.Get last-minute help

Partly, yes, and you can stop feeling attacked. Tabs eat memory, but the bigger culprits are usually a full drive, background sync apps, and a machine still on a hard disk instead of an SSD. A cheap upgrade often makes a five-year-old computer feel new, and it beats replacing a machine that was fine.Speed up your computer

You'd be amazed how normal this is. We reset it properly, document it, and give you a separate guest network so customers aren't sharing the same connection as your point-of-sale. If your router is old enough that hiding it was the plan, we'll tell you what replacing it would actually cost.Fix your network

Yes. Some clients are on a monthly plan, plenty just have our number and call when the printer, laptop, or email decides to have a day. You get billed for the time used, itemized, with no minimum commitment. We'll only suggest a plan if you're calling often enough that it would genuinely save you money.Get us on speed dial

Yes, and it's more common than you'd think. Plenty of businesses keep their provider for the day-to-day and call us for the things that fall outside that contract: a website issue, a software build, a one-off fix nobody wants to own. You're billed for the time used, itemized, with no plan and no commitment.Get one thing fixed

Chase it once in writing so there's a record, then decide what it's costing you to keep waiting. If it's blocking your work, call us in the meantime, we'll get you moving and hand back clean notes on what we changed. Silence usually isn't malice; big providers triage by contract size, and a small site can sit in a queue for days.Get moving today

That's one of the main reasons people call us. We're in Kelowna, so we cover on-site work across Kelowna, West Kelowna, Lake Country, Vernon, Penticton, and Summerland for cabling, hardware, office moves, and anything that can't be fixed over a screen share. On-site carries a flat $99 fee on top of the hourly rate, and you're billed for time on site, not travel.Book an on-site visit

We'll talk to them directly and it's rarely awkward, because we come in as help rather than a replacement. We tell them what we touched and why, and we document it for you too. Good providers are usually relieved someone handled the thing they didn't have capacity for.Bring us in alongside them

No. You're allowed to get a second set of hands, the same way you'd get a second quote on a roof. Check your agreement for exclusivity language, which is uncommon in small-business IT contracts, and then do what keeps your business running. We won't pitch you to switch, and we'll tell you when your current provider is actually the right one to fix it.Ask us honestly

Call either of us and stop refereeing. This is exactly where businesses lose days: IT says it's the website, the web person says it's the network, and you pay twice for one problem. We handle both, so we diagnose which it actually is and fix it, or tell you plainly that it belongs with your provider.Get it diagnosed

Very normal. Most managed IT contracts cover devices, email, and networks, and stop at the website, the online store, the booking system, and the marketing platforms. That gap is a lot of what we do. Keep your provider for the infrastructure and use us for the layer they've excluded.See what we cover

Often, yes. Guaranteed 24/7 access comes with a monthly partnership, but you can still call us after hours without a plan and we'll frequently pick up. What you'll get is an honest response window instead of a promise, and if it's something we can solve remotely we usually can before anyone drives anywhere.Call us after hours

Less messy than people fear, as long as you own your accounts. We inventory every domain, licence, server, and admin login, confirm they're in your business's name, then move things in a planned order so nothing goes dark. No badmouthing your old provider and no gap in coverage. And you can stay hourly with us afterward if you'd rather not be on a plan.Map a clean switch